Biglietti Elettronici per Treni Russi

The booking experience is wonderful- I have used it previously for tickets to Belgorod. Of course, ability to use US-issued credit cards is essential. The ticket cancellation process is easy. The maps of the trains- for seat selection, is very easy to use. And, when sending an email to customer service, a representative responds quickly and with assistance that is personal and usable. A really good company!

The booking experience was outstanding! Due to sanctions I wasn't able to use my Mastercard to book accommodation in Russia but I sent an enquiry about this to Russian Train and almost immediately they replied to confirm that I could use my card, which went through without a hitch. The whole process of booking, boarding etc was extremely efficient.

It was perfect, my wife of Russian nationality only has a last name but apparently in the other reservation we have I have to introduce the daughter of... without problems.

Booking was very good, young lady from your office called me and spoke to me in English and gave me support, also answered my questions. Thank you, will use the train any time if I can.

Excelente. Ningún problema al momento de abordar. Solo mostrando el ticket. Además el resumen de cómo llegar a la estación de tren me pareció perfecto.

Quick and easy ... the purchase confirmation was immediate although there was a wait time for the release of the actual e-tickets ... when they finally came, the check-in itself at the train was great.

It was a miracle to discover, that it was much more easy to book two following-up train-tickets on and via Your Website (with the very friendly help on the phone ) then to book one ticket via DB. But after making an account at the DB Website, booking was much more easy.

Booked my tickets online way ahead of trip. Very clear navigation when online. Upon getting into train I just had to show my passport and got my seat assigned.

I tried to book more affordable seats from the UK via the main train operators web site but couldn’t (and despite tech help from them), so wasted a great deal of time, but booking via Russiantrain.com was straightforward.

Booking was unexpectedly easy - and extra-helpful with a nice lady asking per e-mail if i was sure about booking an upper bed because the lower ones were more comfortable... Thanks a lot!

The website is easy to use and the staff everywhere are pleasant and helpful. I didn’t realize until very late that my train (9.20 to St Petersburg) left from Kurskii Vokzal and not Leningradskii. Maybe you could make that a bit clearer. But overall a terrific experience- much better than in the UK and much better than flying.

MY BOOKING EXPERIENCE WAS EXCELLENT. THEY ANSWERED VERY QUICKLY TO ALL MY DEMANDS. THEY EXPLAIN EVERYTHING VERY CLEARLY. I HAD A PROBLEM WITH ONE OF THE PASSPORTS AND THEY FIXED IT. THANKS A LOT.